De-energisation by metering provider at request of retailer
10E De-energisation by metering provider at request of retailer
If a retailer requests a metering provider to remotely de-energise premises, the retailer must, as soon as practicable after making the request, notify the distributor of the proposed de-energisation of the premises by a communications method specified by the distributor to the retailer, if any.
If a retailer requests a metering provider to remotely de-energise premises at the request of a small customer, the metering provider must de-energise the premises—
by the end of the second business day after the customer’s request, or
if the retailer informs the metering provider that the retailer and small customer have agreed to the de-energisation occurring on a later day—by the end of the later day.
If a retailer requests that a metering provider carry out the remote de-energisation of premises on a ground permitted under the National Energy Retail Rules, the metering provider must de-energise the premises within 2 business days after the retailer’s request, not including any day that is a protected period within the meaning of Part 6 of those Rules.
If a metering provider carries out the remote de-energisation of premises, the metering provider must inform the retailer, within 2 business days after carrying out the de-energisation, that the de-energisation has been carried out.
Maximum penalty—1,000 penalty units for a corporation or 500 penalty units for an individual.
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