Metering provider to re-energise small customer’s premises
10C Metering provider to re-energise small customer’s premises
This clause applies if a retailer requests a metering provider to remotely re-energise premises under clause 10B in response to a request by a small customer.
If the retailer requests a metering provider to remotely re-energise premises at the request of a small customer, the metering provider must re-energise the premises not later than the end of the day required by clause 10B(2).
Maximum penalty—1,000 penalty units for a corporation or 500 penalty units for an individual.
If the retailer requests a metering provider to remotely re-energise premises at the request of a small customer on a day more than 2 business days after the date of the request as referred to in clause 10B(3), the metering provider must re-energise the premises by not later than the end of the requested day.
Maximum penalty—1,000 penalty units for a corporation or 500 penalty units for an individual.
Despite subclauses (2) and (3), a metering provider must not remotely re-energise premises if a statement or notice is required under clause 38D(2) of the Gas and Electricity (Consumer Safety) Regulation 2018 unless—
in relation to a statement or notice referred to in clause 38D(2)(a) or (b)—the retailer has given the metering provider a copy of the statement or notice, or
in relation to the statement referred to in clause 38D(2)(c)—the retailer informs the metering provider that the statement has been given to the retailer.
Note.
Clause 38D(3) of the Gas and Electricity (Consumer Safety) Regulation 2018 provides that if a statement or notice is required under clause 38D(2), the request for the remote re-energisation is taken not to have been made until the statement or notice has been provided by the customer.
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