How to complain
35 How to complain
A person may complain to the Director orally, including by telephone, or in writing.
If the Director receives an oral complaint the Director must require the complainant to confirm it in writing unless the complainant satisfies the Director that there is good reason why the complaint should not be confirmed in writing.
The Director must require a complainant to give his or her name and may require the complainant to give other information relating to the complainant’s identity.
The Director may require a complainant to give more information about the complaint within a time fixed by the Director.
If a complainant does not comply with a requirement of the Director under subsection (2), (3) or (4), the Director may reject the complaint.
[Section 35 amended: No. 44 of 1999 s. 22.]
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