16
CurrentRecords of complaints
16 Records of complaints
(1)
The towing service provider in relation to a regulated towing business must, in accordance with this regulation, keep records of —
(a)
each complaint made by a person in relation to a matter relating to the conduct of the regulated towing business; and
(b)
the resolution of those complaints.
Penalty for this subregulation:
(a)
for an individual, a fine of $12 000;
(b)
for a body corporate, a fine of $60 000.
(2)
A record must be kept under subregulation (1) in the manner and form approved by the CEO.
(3)
A record must be kept under subregulation (1) for at least 2 years after the day on which the complaint is made.
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