Requirements for operation of dispute resolution and student welfare scheme
95 Requirements for operation of dispute resolution and student welfare scheme
For the purposes of clause 5 of Schedule 7 to the Act, the requirements for operation of a dispute resolution and student welfare scheme are the following—
in determining the cost to a student to access the scheme, the scheme must take into account the financial circumstances of the student who has referred a matter to the scheme;
the cost to a student to access the scheme must not exceed the cost to provide services under the scheme to the student;
annual reports of the activities of the scheme must be published by the person or body operating the scheme, including—
the number of matters referred to the scheme; and
a summary of matters referred to the scheme; and
the timeframes for dealing with matters referred to the scheme; and
the identification of any trends in disputes relating to students or student welfare issues.
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