Procedure for investigating a complaint
99 Procedure for investigating a complaint
Before proceeding to investigate a complaint, the Authority must be satisfied that—
the complainant has first raised the complaint with—
in the case of a complaint against a registered school, the relevant person or body under any formal system for complaints established by the school or, if there is no formal system, the principal of the school; or
in the case of a complaint against a person, body or school registered under Division 3 or 4 of Part 4.3 of the Act, the relevant person or body, the principal or the governing body of the registered education and training provider; and
the relevant person, body or school referred to in paragraph (a)—
has been given a reasonable time to respond to the complaint; and
has failed to—
respond to the complaint; or
resolve the complaint to the complainant's satisfaction.
Note
The Authority also has power under Part 4.3 of the Act to review and evaluate the operations of a school to determine whether the school has attained and continues to attain the prescribed minimum standards for registration and to conduct compliance audits of RTOs.
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