Licence holder must establish complaints system
46 Licence holder must establish complaints system
A licence holder must establish and maintain a system approved by the Secretary for recording and addressing complaints in respect of the animal registry service provided by the licence holder.
For the purposes of subregulation (1), the Secretary may approve a system if the Secretary is satisfied that the system is adequate for the recording and addressing of complaints in respect of the animal registry service provided by the licence holder.
In determining whether to approve a system under subregulation (2), the Secretary may request that the licence holder provide to the Secretary any information or documents that the Secretary reasonably requires.
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