Towing Services Act 2024

prohibiting or regulating ways in which work may be obtained for a regulated towing business;

customer complaint handling processes and the requirements of those processes;

the provision of information to the CEO by the towing service provider on matters prescribed by the regulations, including —

safety incidents involving tow trucks; and

conduct of towing workers; and

towing workers employed or engaged, or ceased to be employed or engaged, by the towing service provider; and

towing vehicles used, or withdrawn from use, by the towing service provider;

the form of payment of towing charges and storage charges;

the collection and keeping by the towing service provider of information (including camera footage and audio material) prescribed by the regulations and requiring the information to be made available to the CEO or an authorised officer;

insurance requirements for towing service providers;

advertising by towing service providers;

regulating the provision of information to customers or the public in connection with the conduct of a regulated towing business.