Electricity Industry (Network Quality and Reliability of Supply) Code 2005

In this section —

This section applies if a customer is being supplied with electricity by alternative means because the customer is unable to receive supply from the network.

It is not a breach of section 9 for a transmitter or distributor to interrupt the supply of electricity to a customer for the purpose of restoring the supply of electricity to the customer from the network if —

so far as is reasonably practicable, the length of the interruption does not exceed the relevant period specified in section 11(2); and

the transmitter or distributor has used its best endeavours to give notice of the proposed interruption by contacting —

the customer; or

if the customer’s premises are residential premises, the customer or another person who resides at those premises.

For the purposes of subsection (3)(b), the customer or other person may be contacted face to face, by post or by telephone, email, facsimile, text message, the internet or other electronic means but not by the publication of a notice on a website maintained by the transmitter or distributor.