Information to be given to small use customers
25 Information to be given to small use customers
In this section —
complaint means a complaint that a provision of Part 2, or of an instrument made under section 14(3), has not been, or is not being, complied with.
A transmitter and a distributor must make available, at no cost, a copy of a document setting out information about its complaints handling processes to a small use customer —
who makes a complaint to the transmitter or distributor; or
asks to be given such information.
The document referred to in subsection (2) must inform a small use customer of any right that the customer has to refer to the electricity ombudsman under the Act Part 7 a complaint that is not resolved to the customer’s satisfaction.
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