Payment for supply interruptions exceeding 12 hours
19 Payment for supply interruptions exceeding 12 hours
If —
the supply of electricity by a corporation to an eligible person is interrupted for more than 12 hours continuously, whether or not notice has been given to the person under section 11(1) or 11A(3); and
the person, within 60 days after the interruption ceases, applies to the corporation for compensation under this section,
the corporation must, within 30 days after the application is made, pay the sum of $120 in respect of the interruption to the person or as provided by section 22.
For the purposes of subsection (1)(a) the period of 12 hours is to be calculated from the time when the corporation —
was advised by the person that the supply of electricity was interrupted; or
should have become aware, on account of the information reasonably available to it, that the person’s supply had been interrupted,
whichever is the earlier.
A person who is dissatisfied with a failure or refusal of a corporation to pay a sum in accordance with this section or section 18 may seek to enforce payment by application to the electricity ombudsman under the Act Part 7.
[Section 19 amended: Gazette 27 Nov 2009 p. 4783; 2 May 2017 p. 2289; 1 Apr 2022 p. 2457.]
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