Significant interruptions to small use customers
12 Significant interruptions to small use customers
In this section —
permitted number of times means —
for small use customers in the Perth CBD or the urban areas, 9 times; and
16 times for small use customers in other areas;
prescribed standard means the supply of electricity for 9 years in every 10 without the interruption of supply exceeding that specified in subsection (2)(a) or (b);
year means the period of 12 months ending on 30 June.
This section applies at any time when the supply of electricity by a distributor to a small use customer —
has been interrupted for more than 12 hours continuously; or
has in the preceding year been interrupted more than the permitted number of times,
and the distributor considers that the prescribed standard is unlikely to be met in respect of the customer.
The distributor must either —
remedy the cause or causes of interruption so that the prescribed standard is met; or
enter into an alternative arrangement to the small use customer’s satisfaction for the supply of electricity to the customer.
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