Quality investigations
24 Quality investigations
In this section —
working day means a day other than a Saturday, a Sunday or a public holiday throughout the State or in the area where the relevant premises are situated.
A customer who considers that the supply of electricity to the customer’s electrical installations by a transmitter or distributor does not, or did not at a particular time or on a particular occasion, comply with —
section 6(2) or 7; or
an instrument made under section 14(3),
may in writing request the transmitter or distributor to investigate whether the supply of electricity complies with, or at a particular time or on a particular occasion complied with, that section or that instrument.
If a request is so made, the transmitter or distributor must within 20 working days complete the investigation, and must take such field measurements as may be required for that purpose.
The transmitter or distributor must report the results of the investigation to the customer concerned.
Subsection (3) does not apply if the transmitter or distributor believes on reasonable grounds that the request is frivolous or vexatious or is not made in good faith.
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